I get an error that I cannot connect to MathWorks when running the MathWorks installer or the activation client; however, I can access the website. Why can't the MathWorks Installer or activation client connect to the MathWorks?
Connection Error The application could not connect to MathWorks. For more information on resolving this issue, see this Support Article.
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Computer or network security software is preventing the MathWorks Installer and/or Activation Client from connecting to the MathWorks servers. This is known as a connection issue due to one or more of the following:
- Antivirus Software
- VPN
- Proxy
- Firewall
Antivirus Software
To temporarily disable your Antivirus on Windows:- Locate the Antivirus protection program icon on the Windows system tray.
- Right-click the icon and select Disable, Stop, etc. to temporarily disable the program. In some cases, you may need to open the program and disable it using the program's menus.
- Locate the Antivirus icon found on your Mac menu bar.
- Click Shut down or disable temporarily until installation and activation have completed.
- Locate the Antivirus protection program icon on the Linux system tray.
- Click Shut down or disable temporarily until installation and activation have completed.
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